Network Operations Center as a Service (NOCaaS)

By combining Network Operations Center (NOC) and Security Operations Center (SOC) services under XeneX provides several compelling advantages.

Organizations with limited IT resources, those requiring 24/7 coverage, or businesses undergoing digital transformation particularly benefit from this consolidated approach as it provides comprehensive protection without the complexity of managing multiple specialized service providers.

Operational Integration Benefits

  • Unified visibility across both security and network events provides a complete picture of the IT environment

  • Faster incident resolution as teams don't need to coordinate across organizational boundaries

  • Elimination of "finger-pointing" between separate network and security teams when incidents occur

  • Streamlined communication with a single point of contact for all network and security issues

Business and Financial Benefits

  • Cost efficiency from shared infrastructure, tools, and personnel versus maintaining separate services

  • Simplified vendor management with a single contract and service level agreement

  • Reduced administrative overhead for managing relationships and coordinating activities

  • Consistent reporting with integrated metrics across network performance and security posture

What Does XeneX Manage and Monitor?

This comprehensive management and monitoring approach allows XeneX to detect issues across your entire IT infrastructure stack and respond appropriately based on the nature and severity of the problem. This includes the remote management for firewalls, routers, servers, workstations, etc.

The XeneX Network Operations Center (NOC) manages and monitors a wide range of information across network infrastructure, systems, and applications. Here's what we manage and track:

Network Infrastructure Monitoring

  • Availability: Device up/down status for routers, switches, firewalls, etc.

  • Bandwidth utilization: Traffic volumes, congestion points, and capacity plans

  • Latency and packet loss: Network performance metrics of critical points

  • Interface errors: Physical and logical connection issues

  • Configuration changes: Modifications to network device settings

  • Routing table changes: Path alterations that could affect traffic flow

Security-Related Monitoring

  • Authentication attempts: Failed logins, unusual access patterns

  • Firewall activity: Connection attempts, blocked traffic, rule violations

  • VPN connections: Remote access activity and tunnel status

  • Intrusion detection alerts: Potential security breach indicators

  • Compliance-related events: Activities affecting regulatory requirements

Enhanced Security Advantages

  • Earlier threat detection discovers network anomalies and issues for immediate resolution

    Contextual awareness enables security alerts to be interpreted with knowledge of normal behavior

  • Reduced attack surface through coordinated security and network management

  • Comprehensive incident response addresses security breach and network impact at same time

Strategic Advantages

  • Aligned priorities between network performance and security requirements

  • Unified risk management approach covering both availability and security concerns

  • Coordinated technology roadmap that ensures security and network tools work together effectively

  • Improved compliance posture through comprehensive monitoring and documentation

System Monitoring

  • Server health: CPU, memory, disk usage, and temperature

  • Operating system metrics: Process counts, resource consumption, service status

  • Storage performance: IOPS, throughput, capacity trends

  • Backup success/failure: Completion status and recovery point validation

  • Virtualization metrics: Hypervisor performance, VM allocation, migration events

Environmental Monitoring

  • Power status: UPS performance, power fluctuations

  • Temperature and humidity: Data center environmental conditions

  • Physical security: Door access, motion detection

  • HVAC systems: Cooling system performance

Application Monitoring

  • Application availability: Service uptime and response times

  • Transaction performance: End-to-end processing times for critical functions

  • Database metrics: Query performance, connection counts, replication lag

  • Web server statistics: Request rates, error codes, session counts

  • API performance: Response times, error rates, authentication failures

Business Service Monitoring

  • Service level agreement (SLA) metrics: Performance against committed service levels

  • Business process availability: End-to-end business function health

  • User experience: Synthetic transactions simulating user activity