Customer Success Engineer (XCSE) - SOC

Written By Xenex Marketing

Work Location: Chattanooga, TN & Remote

Travel scope: Up to 35%.

About the Role:

We're looking for a talented and experienced Customer Success Engineer (XCSE) that can hit the ground running in a fast paced, quickly evolving environment. The position will report to the Senior Director of Customer Success and will provide solutions based support to the company’s most important customers. The right candidate will bring deep knowledge of the ThreatConnect product, related technologies and their customers’ deployments to solve problems quickly and provide proactive guidance. XCSEs are the most elite role in ThreatConnect’s customer support organization, with advanced technical, problem solving, account management and customer interaction skills. XCSE’s are the driving force that empowers customers to become powerful players in the threat intelligence space.

Qualifications.

  • Experienced team leader

  • Ability to lead in a high pace environment.

  • Team building methodology

  • Deadline oriented

  • Results oriented

  • Team organization and coordination

  • Lead by doing ideology.

Education and/or Experience.

  • 3+ years of management experience in IT related field.

Xenex Marketing

Los Angeles-based XeneX delivers one of the most deeply integrated, fully-managed Security Operations as a Service (SOS) in the cloud. Leveraging AI and delivered as a best-of-breed service, its xenexFoundation service is a proven, easy-to-use, flexible, and scalable cybersecurity solution for detection, response, and remediation. Clients get peace-of-mind with 24/7 management provided by a highly responsive global team of advanced security experts. Visit www.xenexsoc.com for more information today.

http://www.xenexsoc.com
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