(Note: If moving existing hosts with ThreatDown EDR to SOC Monitoring with XeneX,

please skip to EDR SOC Monitoring Setup) 

To get started with this service, we need to create a sensor on our side and agents needs to be installed on all relevant hosts that need ThreatDown on your side. For us to put together the installation materials for you to install this agent, we need to gather some information about the devices in your environment.  

Step 1: Please fill out the EDR Questionnaire and the Device ID List 

Step 2: Send the completed documents to Support@xenexsupport.com 

 After we receive this form, we will put together the installation materials and send them to you within 48 HOURS.  

Now you are ready to install the agents. We have a list of instructional materials on how to install the agents on your hosts, whether you want to do it manually on each host or through another Alternate Installation Method. 

 Installing the ThreatDown Agent Manually 

 OPTION 1:  Manual Install: Windows 

 Step 1: Download the material sent to you to the host. 

Step 2: You must have admin rights to execute installation. 

Note: The installation package is preset with the information to connect to the appropriate cloud.

You only need to execute MSI package to install it. 

Step 3: Click on the MSI package (“Setup.MBEndpointAgent...” file). 

Step 4: Click yes if asks to make changes to your computer. 

Step 5: You will see the ThreatDown setup wizard.  

Step 6: Click Next.  

Step 7: Check the “I accept” Checkbox. 

Step 8: Click Next. 

Step 9: Click Next. 

Step 10: Click Install. 

Step 11: If it asks you to allow app to make changes to your device, click “Yes”. 

Step 12: After a couple minutes the process will be finished and you can click “Finish”. 

Step 13: Please report back to us validating the agents have been installed and on which hosts so we can validate it on our end. 

Step 14: Go to EDR SOC MONITORING SETUP to continue the process of sending Malwarebytes data to XeneX. 

 Option 2: Manual Install: Linux 

Note: Run yum-utils as a prerequisite before installing with commands. 

Step 1: Paste the command that XeneX will send you into your Linux Command line. 

Step 2: Run the script in your Linux environment. 

Step 3: Go to EDR SOC MONITORING SETUP to continue the process of sending Malwarebytes data to XeneX. 

 Option 3: Manual Install: MAC 

 Step 1: Download the material sent to you to the host and place them in a folder together. 

Step 2: You must have admin rights to execute installation. 

Note: The installation package is preset with the information to connect to the appropriate cloud, so you only need to execute MSI package to install it. 

Step 3: Click on the MSI package (“Setup.MBEndpointAgent...” file). 

Step 4: Click yes if it asks you to allow it to make changes to your computer. 

Step 5: You will see the MWB setup wizard.  

Step 6: Click Next.  

Step 7: Check the “I accept” Checkbox. 

Step 8: Click Next. 

Step 9: Click Next. 

Step 10: Click Install. 

Step 11: If it asks you to allow app to make changes to your device, click “Yes”. 

Step 12: After a couple minutes the process will be finished and you can click “Finish”. 

Step 13: Please report back to us validating the agents have been installed and on which hosts so we can validate on our end. 

Step 14: Go to EDR SOC MONITORING SETUP to continue the process of sending Malwarebytes data to XeneX.